Need help with Recap? Email zero24@recapall.app. Include your account email, app version, iOS version, what you expected, and what happened.
Do not send passwords, one-time codes, payment card numbers, or private source content unless it is necessary to diagnose the issue.
Subscriptions
- Open Recap → Account → Manage subscription to view Apple subscription settings.
- Use Restore purchases while signed into the Apple ID that made the purchase and the Recap account associated with the entitlement.
- Apple handles App Store billing and refund decisions. Deleting Recap does not cancel an Apple subscription.
Account and data
- Delete your account in Recap → Account → Delete account. Recent Apple or Google authentication may be required.
- If you cannot access the app, email zero24@recapall.app from your account email and request account deletion.
- For a missing source or failed export, include the approximate time and destination, but do not email the source itself unless support asks for it.
Before contacting us
- Update to the latest available Recap build and retry on a stable network.
- For Calendar or Workspace problems, confirm the destination account is still connected and authorized.
- For a crash, reopen Recap so the diagnostic report can be delivered, then tell us the approximate crash time.
We review support requests in the order received.